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Privacy Policy - Aivro Software
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Privacy Policy

Your data privacy and security are our top priorities

Last updated: January 1, 2025

🛡️ Introduction

At Aivro Software ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, visit our website, or interact with our platform.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

📊 Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, address)
  • Business information (company name, industry, role)
  • Account credentials and profile information
  • Payment and billing information
  • Communications and correspondence with us
  • Consultation and strategy call recordings (with consent)

Automatically Collected Information

When you use our services, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Log files and technical data
  • Location information (general geographic area)
  • Cookies and similar tracking technologies

AI System Data

For our AI automation services, we may collect:

  • Call recordings and transcripts for AI training
  • Client interaction data for optimization
  • Business process information for automation setup
  • Performance metrics and analytics data

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our AI automation services
  • Processing payments and managing your account
  • Communicating with you about our services
  • Customizing and improving our AI systems
  • Providing customer support and technical assistance
  • Analyzing usage patterns to enhance user experience
  • Complying with legal obligations and regulations
  • Protecting against fraud and unauthorized access

AI Training and Improvement

We use aggregated and anonymized data to train and improve our AI systems. Personal information is never used in ways that could identify individual users in our AI training processes.

🤝 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment processors (Stripe, PayPal)
  • Cloud hosting services (AWS, Google Cloud)
  • Communication platforms (GoHighLevel, Twilio)
  • Analytics services (Google Analytics)
  • Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes or government requests
  • Protecting our rights and property
  • Ensuring user safety and security
  • Investigating potential violations of our terms

🔒 Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage and databases
  • Regular security audits and assessments
  • Access controls and authentication protocols
  • Employee training on data protection practices
  • Incident response and data breach procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using all reasonable measures.

🍪 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our services
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

👤 Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain processing activities

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.

📅 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors that influence our retention periods include:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • The purposes for which we process the information
  • Our ability to achieve those purposes through other means

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection for such transfers through:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Your explicit consent where required

👶 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

🔄 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email or through our platform
  • Provide a clear summary of significant changes
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +1 (555) 123-4567

We are committed to resolving any privacy-related concerns promptly and transparently.