Terms of Service

Core AI Automation Services

• AI voice agents for lead qualification and appointment booking
• Automated follow-up sequences via email and SMS
• Lead capture and management systems
• Client nurturing and engagement workflows
• Custom AI chatbots and virtual assistants
• Integration with existing business systems

Consultation and Setup Services

• Free strategy calls and business automation audits
• Done-for-you system setup and configuration
• Custom workflow design and implementation
• Training and onboarding support
• Ongoing technical support and optimization

Service Availability

We strive to maintain 99.9% uptime for our services, but cannot guarantee uninterrupted availability due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice for scheduled maintenance.

Account Responsibilities

1. Provide accurate, current, and complete information during registration
2. Maintain the security and confidentiality of your account credentials
3. Notify us immediately of any unauthorized use of your account
4. Be responsible for all activities that occur under your account
5. Use our services only for lawful business purposes

Prohibited Activities

You agree not to use our services for:

• Spam, unsolicited communications, or violation of anti-spam laws
• Illegal activities or promotion of illegal goods/services
• Harassment, abuse, or harmful content distribution
• Impersonation or misrepresentation of identity
• Circumventing security measures or system limitations
• Competitive intelligence gathering or reverse engineering
• Violation of third-party intellectual property rights
• Distribution of malware, viruses, or harmful code

Service Fees

Our pricing is based on the specific services and features you select. All fees are clearly outlined in your service agreement or displayed during the purchase process.

Payment Processing

1. All payments are processed securely through our payment partners (Stripe)
2. Recurring charges are automatically billed to your payment method on file
3. Setup fees are due before service implementation begins
4. Monthly subscriptions are billed in advance on your billing date
5. Failed payments may result in service suspension until resolved

Refund Policy

• Setup Fees: Non-refundable
• Monthly Subscriptions: No refunds

Late Payments and Suspension

Accounts with overdue payments may be suspended after 7 days past due. Services will be restored upon payment of all outstanding amounts.

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to:

• Software code, algorithms, and AI models
• Website design, graphics, and user interfaces
• Trademarks, service marks, and logos
• Documentation, templates, and training materials
• Proprietary methodologies and business processes

are owned by Aivro Software and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use our services as intended.

Your Content and Data

You retain ownership of all content and data you provide to our services. However, you grant us a limited license to:

• Process and store your data to provide our services
• Use aggregated, anonymized data to improve our AI systems
• Display your content as necessary for service functionality
• Create backups and ensure data redundancy

Custom Development

For custom development work, intellectual property ownership will be clearly defined in separate agreements. Generally, client-specific customizations become client property upon full payment, while underlying platform improvements remain our property.

AI Performance and Limitations

Our AI systems are designed to automate and enhance your business processes, but you acknowledge that:

• AI responses may not always be perfect or suitable for every situation
• Continuous monitoring and optimization may be required
• Human oversight is recommended for critical business decisions
• AI performance may vary based on data quality and use case complexity
• Results and performance metrics are not guaranteed

Training and Improvement

Our AI systems continuously learn and improve through:

1. Analysis of interaction patterns and outcomes
2. Feedback from successful implementations
3. Regular model updates and refinements
4. Integration of industry best practices

You consent to this learning process, which helps improve service quality for all clients while maintaining data privacy and confidentiality.

Compliance and Regulations

You are responsible for ensuring that your use of our AI services complies with all applicable laws and regulations in your jurisdiction, including but not limited to consumer protection laws, privacy regulations, and industry-specific compliance requirements.

Key Privacy Commitments

• We implement industry-standard security measures
• Your data is never sold or shared with third parties for marketing
• We comply with GDPR, CCPA, and other applicable privacy laws
• You maintain control over your data and can request deletion
• We use encryption for data transmission and storage

Data Processing Agreement

For clients subject to GDPR or other data protection regulations, we will execute a separate Data Processing Agreement (DPA) outlining our role as a data processor and your responsibilities as a data controller.

Service Disclaimers

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding:

• Continuous, uninterrupted, or error-free operation
• Specific results, outcomes, or performance metrics
• Compatibility with all third-party systems
• Complete accuracy of AI-generated content or decisions
• Merchantability or fitness for a particular purpose

Limitation of Liability

To the maximum extent permitted by law, Aivro Software shall not be liable for:

1. Indirect, incidental, special, consequential, or punitive damages
2. Lost profits, revenue, data, or business opportunities
3. Service interruptions or data loss
4. Third-party actions or system failures
5. The Company's total liability shall in all cases be limited to the total amount equal to one (1) month of subscription fees paid by the Client prior to the claim

Indemnification

You agree to indemnify and hold Aivro Software harmless from any claims, damages, losses, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Content or data you provide to our services
• Your business practices or customer relationships

Termination by Client

You may terminate your service agreement at any time by:

1. Providing 30 days written notice for ongoing subscriptions
2. Canceling through your account dashboard
3. Contacting our support team directly
4. Following the cancellation process outlined in your service agreement

Termination does not entitle you to refunds for services already provided or subscription periods already paid.

Termination by Aivro Software

We may terminate or suspend your access to our services immediately if:

• You violate these Terms or our Acceptable Use Policy
• Your account becomes delinquent on payments
• You engage in fraudulent or illegal activities
• Your use of our services poses security risks to other users
• We discontinue the service (with 60 days notice)

Data Retention After Termination

Upon termination:

• You have 30 days to export your data
• We will delete your data within 60 days of termination
• Backups may be retained for up to 90 days for security purposes
• Legal or regulatory requirements may extend retention periods

Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes shall be exclusively resolved in the competent courts of North-Holland, the Netherlands.

Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes:

1. Initial contact must be made to our legal team within 60 days
2. Good faith negotiation period of 30 days
3. Binding arbitration if negotiation fails (optional)
4. Class action lawsuits are waived

Modifications to Terms

We may modify these Terms at any time. Significant changes will be communicated via email or platform notifications at least 30 days in advance. Continued use of our services after modifications constitutes acceptance of the updated Terms.

Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor entity.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Aivro Software regarding the use of our services.